The Future of Workflows Is Intelligent
Business automation has come a long way—from simple task triggers to fully integrated, end-to-end workflows. But the next leap is here: AI-powered automation. With Microsoft Copilot and other AI tools now embedded across the Power Platform, businesses can build smarter, faster, and more adaptive systems than ever before.
At Pacer Solutions, we’re helping clients harness this new wave of intelligent automation to streamline operations, reduce decision fatigue, and unlock new levels of productivity.
What Is Microsoft Copilot?
Copilot is Microsoft’s AI assistant, built into tools like Power Apps, Power Automate, Power BI, and Power Pages. It uses natural language processing and machine learning to help users:
- Generate app logic and formulas
- Build workflows by describing them in plain English
- Analyse data and suggest visualisations
- Draft content for portals and communications
- Recommend next steps based on historical patterns
Copilot doesn’t just automate tasks—it helps you design the automation itself.
At Pacer Solutions, we’re helping clients harness this new wave of intelligent automation to streamline operations, reduce decision fatigue, and unlock new levels of productivity.
What Is Microsoft Copilot?
Here’s how AI is transforming each component of the Power Platform:
✓ Power Automate + AI
- Use AI Builder to extract data from invoices, forms, and emails
- Automate decisions with prediction models (e.g. risk scoring, lead qualification)
- Generate flows using natural language prompts
- Detect anomalies and trigger alerts automatically
✓ Power Apps + Copilot
- Integrate AI models directly into apps for real-time insights
✓ Power BI + AI Insights
- Use Copilot to ask questions about your data in plain language
- Identify trends, outliers, and forecasts with AI-powered analytics
✓ Power Pages + AI Content
- Personalise user experiences based on behaviour and data
- Integrate AI chatbots for 24/7 support and data collection
Real-World Impact: Smarter Workflows in Action
- A logistics company uses AI Builder to extract delivery data from scanned documents, feeding it into a Power App that tracks shipments in real time.
- A finance team uses Copilot in Power BI to generate monthly reports and uncover anomalies in expense claims—without writing a single formula.
- A customer service portal built with Power Pages uses an AI chatbot to triage requests, reducing response times and improving satisfaction.
These aren’t future concepts—they’re happening now.
Why It Matters for Your Business
AI-powered workflows offer more than just speed. They deliver:
- Consistency: Reduce human error and ensure compliance
- Adaptability: Learn from data and evolve with your business
- Accessibility: Empower non-technical users to build and improve systems
- Insight: Turn raw data into actionable intelligence
And because it’s all built on Microsoft’s secure, scalable infrastructure, you can trust it to grow with you.
